ARTISTIC MOSAIC FREQUENTLY ASKED QUESTIONS

ORDER INFORMATION

What happens next after the full payment has been paid?

Artwork Approval
Each artistic mosaic design is customized from the original mosaic art and made to fit the space according to the ordered measurements. Therefore, it is important for our design team to create a complimentary art proof for you to visualize and approve before it’s set in stone.

Please allow 1-3 days to receive your artwork proof. Once the artwork proof has been approved by you, our skilled artisans will begin the art creation process.

Can I request a specific size?

All sizes can be modified to fit your exact placement; however, some designs cannot be made smaller due to design constraints. All mosaics can be made larger or custom tailored to shapes such as circular forms or any form to fit your vision.

Can I order a custom design?

Yes, it is possible to customize any mosaic. We can also create mosaics based on actual photographs or paintings of people, landscapes, or any other scenery. You are welcome to send all design requests to sales@cocotilesandmosaics.com.au.

Can I make changes to my order once it has been placed?

Please choose carefully as arrangements for the product to be available are acted upon quickly. We do not offer a change of mind refund, return, exchange, or cancellation.

How do I track my order?

You can quickly check the status of a current order with your order number and email address. As soon as your mosaic is shipped, we'll send you a confirmation email that includes a tracking number.

DELIVERY INFORMATION

Mosaic Delivery Time

Because every Artistic Mosaic piece is custom-made and handmade, please allow 4-6 weeks to receive your order (No Frame) or 6-8 weeks for orders (With Frame). As soon as your Artistic Mosaic piece is ready to be delivered, we will send you an email with your delivery tracking number.

Delivery Price

Metro and Non-Metro:
The delivery price is calculated at checkout based on your postcode and weight.

Regional Area Delivery Price:
Please contact us for a quote if it's a regional area.

Do you deliver worldwide?

Yes, our mosaics are shipped globally via DHL, UPS, and FedEx.

What about duties and taxes?

You may be required to pay duties and taxes to claim your package, depending on your local customs office. CoCo Tiles and Mosaics has no control over this and cannot determine the total cost of duties and taxes. We encourage you to contact your local Custom Clearance Agent or Customs Bureau for more specific information.

THINGS TO BE AWARE OF AND INSTALLATION

Why is the surface of hand-cut artistic mosaic uneven or not completely flat?

The glass tesserae used for hand-cut mosaic art are specially made with varying thicknesses—thicker at the bottom and thinner at the top. These pieces are meticulously hand-cut and blended together, combining both regular and irregular glass tesserae to create a lively visual effect. As a result, the surface of hand-cut mosaic art is uneven and not smoothly flat, and it might have sharp tips. These sharp tips can be sanded off after grouting.

Can the Artistic Mosaic be used as a decorative piece on flooring?

It can be used as a decorative piece on light traffic floors, but please be aware of the following:

The glass tesserae used for hand-cut mosaic art are specially made with varying thicknesses—thicker at the bottom and thinner at the top. These pieces are meticulously hand-cut and blended together, combining both regular and irregular glass tesserae to create a lively visual effect. As a result, the surface of hand-cut mosaic art is uneven and not smoothly flat, and it might have sharp tips. These sharp tips can be sanded off after grouting.

Do I have to install the mosaic tile by tile?

No, the mosaic is pre-assembled by our mosaic artists before being shipped and supplied in up to 59cm x 59cm (approx.) sheets to facilitate installation.