ARTISTIC MOSAICS DELIVERY INFORMATION
Metro and Non-Metro Delivery Price
The delivery price is calculated at checkout based on your postcode and weight.
Regional Area Delivery Price
Please contact us for quote if it's regional area.
Each of the Artistic Mosaic design is customised from the original mosaic art design and custom made to fit the space according to the ordered measurements. Therefore, it is important for our design team to create the complimentary art proof for you to visualise and approve before it’s set in stone.
Please allow 1-3 days for your artwork proof to be received. Once the artwork proof has been approved by you, our skilled artisans will begin the art creation process.
How Do I Track my Order?
You can quickly check the status of a current order with your order number and email address. As soon as your mosaic is shipped out, we'll send you a confirmation email that includes a tracking number.
Mosaic Delivery Time
Because every Artistic Mosaic pieces are custom made and handmade, please allow between 4-6weeks for you to receive your order (No Frame) or 6-8weeks for order (With Frame). As soon as your Artistic Mosaic piece is ready to be delivered, we will send you an email with your delivery tracking number.
Can I Make Changes To My Order Once It Has Been Placed?
Please choose carefully as arrangements by us for the product to be available are acted upon quickly, we do not offer a change of mind refund, return, exchange or cancellation.
Do You Deliver Worldwide?
Our mosaics are shipped globally via DHL, UPS, and FedEx.
What About Duties and Taxes?
You may be required to pay duties and taxes to claim your package, depending on your local customs office. CoCo Tiles and Mosaics has no control over this and has no way of determining the total cost of duties and taxes. We encourage you to contact your local Custom Clearance Agent or Customs Bureau for more specific information.