Tile FAQs

What is COCO Design and Tile Sample Hub?

COCO Tiles and Mosaics is online tile store! We have implemented user-friendly selection and ordering procedures, which is essential when it comes to ceramic tile and porcelain stoneware, challenging products for e-commerce. Our interior looks provide the virtual aid for Shop By Styles.
 
Differ from the traditional showroom, COCO Design & Tile Sample Hub services as a design studio offering design service our customers, interior designers, builders and developers. It’s also where all tile samples are stored and shipped from.

If you're online-only, how do I see your tile in person? 

We understand you can only gauge so much from pictures - and that monitor settings can affect the colours that you see online. You can order Tile samples of all of our designs! We can send almost all tile samples in full size.

Where are you located? Do you have multiple locations?

We're based in Brisbane! We offer all of our tiles through our online shop so you can access the beautiful designs we carry no matter where you are! Differ from the traditional showroom, we have a design studio (COCO Design & Tile Sample Hub) - offering design service for our customers, interior designers, builders and developers. It's also where all tile samples are stored and shipped.

What if my tile is damaged when it's delivered?

As much as we try to ensure all tiles are shipped safely, damages can occur in transit. No need to submit a return! We ask that you inspect the tile upon delivery, and immediately notify us of any damages per our Damage Materials Replacement Guarantee. We'll arrange a replacement shipment to make sure you can complete your project, and file a claim with the shipping company.