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What does pre-order mean?

Place an order for an item which is currently low in stock or out of stock.

What happens if I mix pre-order items with in-stock items?

Please bear this in mind, if an order contains a pre-order item along with other items, then everything will be held back until the pre-order item is ready to be shipped.

How long will it take for the out of stock or low stock items to become available again?

Generally, it takes between 4 to 8 weeks for the out of stock items to become available.

Do you provide any pre-order ETA?

The pre-order ETA we indicate on the product page is our best estimate.

If there is no pre-order ETA information, send us an email at for more information.

I pre-order my tiles but I do not want it anymore. Can I get a refund?

No, we do not offer a change of mind refund, return, exchange or cancellation. Therefore, please choose carefully.