What does pre-order mean?
Place an order for an item which is currently low in stock or out of stock.
What happens if I mix pre-order items with in-stock items?
Please bear this in mind, if an order contains a pre-order item along with other items, then everything will be held back until the pre-order item is ready to be shipped.
How long will it take for the out of stock or low stock items to become available again?
Generally, it takes between 4 to 8 weeks for the out of stock items to become available.
Do you provide any pre-order ETA?
The pre-order ETA we indicate on the product page is our best estimate.
If there is no pre-order ETA information, send us an email at email@example.com for more information.
I pre-order my tiles but I do not want it anymore. Can I get a refund?
No, we do not offer a change of mind refund, return, exchange or cancellation. Therefore, please choose carefully.